Product related questions
Sorry! This is not what we intended. We advise you to contact the support team as soon as possible at firstname.lastname@example.org. We will ask you to send some pictures of the problem and your order number. We will of course try to send you the same item, if stock allows. We will of course find a suitable solution for you no matter what.
Since we have many products that are handmade from natural materials, differences in shape and color cannot be avoided. In marble, for example, there can always be color differences, with petrified wood no product is the same and our wooden cabinets are all made by hand. There can always be some difference. But then you have something unique in your home! If you are really not satisfied please contact us.
Delivery times vary by product. If you order accessories or smaller items that are in stock, your order will be shipped within five business days. If you are not home, the order will be delivered to a neighbor or sent to a pick-up point nearby. For furniture that is in stock, we will make an appointment for delivery within two weeks of placing the order. We will contact you to schedule a convenient delivery time for you. If a piece of furniture is not in stock, we will contact you to discuss the delivery time. Since a large part of our collection comes from Indonesia, it may take some time before the product reaches the Netherlands. But then you have something unique in your home!
Please contact us so we can find out why your order has not yet arrived. Our email address is email@example.com.
We do our best to deliver your order to your home in perfect condition. If your item is defective or damaged, take photos of the damage to the item and send these photos to us. We will contact you to arrange for your order to be picked up and replacement to be arranged if necessary.
Shipping costs vary by product. For small products such as home accessories, shipping costs are € 6,95. For medium sized items such as coffee tables, side tables, rugs or larger lamps we charge € 49,- shipping costs. For large items such as cabinets and sofas, shipping costs are € 79,95.
Returns & cancellations
Too bad you're not satisfied! We're obviously going to fix it for you. Please contact our customer service team at firstname.lastname@example.org and we'll see what we can do for you. Home accessories and small items can be returned by post. For larger items such as cabinets and sideboards, this of course does not apply. We have to collect these from you. This can only be done by appointment. In short, contact our customer service and we will be happy to help you.
Project furnishing and retailers
Yes, please contact us to discuss your requirements.
How nice that you would like to become a dealer. We are always looking for retailers who fit with us and want to help expand the Nyawa brand. Click here for more information.
We offer a two year warranty on our products from the moment of delivery/pickup. Please also refer to our warranty terms and conditions.
My question is not listed
Email your question to email@example.com or call us during business hours from 09:00 to 17:00 at +31 53 5358416. Salam :)
At Nyawa, we want you to be completely satisfied with your purchase. That's why we offer easy returns if you're not happy with your product.
Packed with stories
Every piece has a story, our slogan is “packed with stories” for a reason.
We offer a flexible warranty on all items in our Nyawa collection.